PFR Republic of Tatarstan

Consultation with a pension lawyer by phoneFree in Russia8

The pension fund is a very popular organization. Many people turn to its employees every day for a variety of information. But not everyone will be able to go to the district PF office with every question that arises. And almost every resident can call the pension fund hotline in Kazan.

The Ministry does everything for convenience when communicating with its employees. You can contact them during a personal visit, via a written request, or through the pension fund’s personal account on the website www.PFRF.ru. Recently, a telephone call to a special consultant, whom residents of Kazan (Tatarstan) know well, has become increasingly popular.

Why do you need a pension fund hotline?

Who applies to PF and why?
These are not only people who have already become pensioners, but also younger residents who are concerned about their future pension. These are young mothers who have given birth to a second child, and widows who are applying for survivor benefits for their children, as well as beneficiaries of various categories. They all come with their problems to the Pension Fund of the Russian Federation. Only accurate information received from competent persons can resolve all questions, reassure or suggest what actions a person should take in order to receive what they are entitled to in a timely manner and in full.

Telephone hotline of the pension fund in Kazan (Tatarstan)

Residents of Kazan (Tatarstan) who need help from PF professionals can contact Hotline specialists or go to the official website of the organization.

You can reach the hotline operators of the Russian Pension Fund in Kazan (Tatarstan) using the toll-free number below.

If you can’t reach the above number, try calling this one - 8 800 510-5555.

The Pension Fund of Russia ensured the availability of communication with the operator. By calling the specified number, the subscriber is directed to a multi-channel center, so the connection takes place with minimal waiting.

You can call the Hotline at any convenient time: operators work every day, 24 hours a day.

  • MFC in Kazan - official website, address and telephone number

There is no need to pay for the connection: conversations with PF Hotline operators are free for residents of Kazan (Tatarstan).

Structure

The Russian Pension Fund has 85 branches located in the constituent entities of the Russian Federation, including in Kazan, as well as one in Kazakhstan in the city of Baikonur. The fund's activities are provided by 2,460 client branches, each with jurisdiction over a specific territory. In total, more than 100 thousand employees work in the sector. Each territorial administration acts as a separate legal entity in relation to citizens. face.

The central body of the Pension Fund is the Fund's Board, executive functions are transferred to the Executive Directorate.

In the spring of 2021, information appeared about changing the status of the Pension Fund to a public law company, which will make it possible to redirect part of the power, dividing it between the state, trade unions, and employers. Such a reorganization will help the fund generate profit by conducting its own investment activities using its own money from citizens’ insurance premiums. A change in the legal form in the future may contribute to the unification of the Pension Fund, the Compulsory Medical Insurance Fund and the Social Insurance Fund into a single state social service. fund. As a result, it is planned to create a “mega-regulator” that will bear full responsibility for all social insurance within the Russian Federation.

Kazan City Housing Inspectorate

What personal data will be required when applying?

Everyone who contacts the official Hotline of the Russian Pension Fund needs to know: you do not need to provide any personal information during a telephone conversation!

Personal data is required only when contacting the district office in person.

At the same time, it should be taken into account that the hotline operators of the Kazan Pension Fund Department also do not provide any confidential information over the phone. If you need such information (personal account number, amount of payments or indexations, etc.), do not waste time calling! You can only find out all your personal information directly at the pension fund branch.

Hotline telephone number of the Russian Pension Fund

The Pension Fund support service is available 24 hours a day by telephone. Calls to the hotline will be free for landline and mobile phone subscribers registered in our country. If the subscriber is abroad, calls are paid in accordance with the current operator tariff.

In addition to the main number, to ensure complete coverage of the audience, Russian citizens are provided with a number of numbers by which they can contact representatives of the pension fund:

  • 8(800)51-05-555.5 - these numbers serve as the main ones, by calling them you can get a competent answer to any question that interests a citizen. These are free hotline numbers designed for calls from any landline or mobile number;
  • 8(495)98-70-909 - city number intended for communication with the Pension Fund of residents of the capital and the Moscow region;
  • 8(495)98-62-612 - number to contact specialists who have information for consultation on pension insurance issues;
  • 8(495)18-91-970 - at the specified hotline number you can get advice on personifying individual pensioners.

In addition to the main numbers, each regional PF has its own telephone numbers for communicating with citizens. To search for the desired number you need to:

  • go to the official website of the Pension Fund and select the appropriate area;
  • after the transition, information about the regional office and its divisions will become available to clients;
  • by clicking on the contacts of the region, we will get access to all branches of the Pension Fund in the Arkhangelsk region;
  • By clicking on each of the departments, complete information about its work and a contact number will be available.

What are the benefits of calling the Pension Fund hotline?

Almost all types of activities that fall within the powers of the Pension Fund are government services. You can receive them by personally contacting the client service of Pension Fund institutions, through the MFC or the official government services portal. In each of the listed cases, citizens need to confirm their identity in order to process personal data.

Telephone communication does not allow checking the identity of a citizen, so the possibilities of this option for providing services are significantly limited. In particular, consultations or services related to personal data of citizens are not available by telephone. Based on these restrictions, calling the PFR hotline makes it possible to:

  • get advice on the regulations and operating hours of the department, the addresses of the location of territorial divisions;
  • receive clarification on the procedure for oral reception of citizens and provision of written appeals;
  • clarify the list of documents that are needed to provide services - for assigning a pension or assessing pension rights, for obtaining an MSK certificate and disposing of maternity capital funds, for registering or restoring SNILS, etc.;
  • consult on the procedure for registering and using electronic resources of the Pension Fund of Russia;
  • learn about changes in legislation, periods for indexation of pensions and other social benefits;
  • clarify other issues that do not require the transfer and processing of personal data;
  • contact regarding non-compliance with the regulations and code of ethics on the part of Pension Fund specialists.

Thus, calling the PFR hotline will not provide an opportunity to find out the status of the insured person’s personal account or receive another service that requires personal identification.

Regional and federal institutions of the Russian Pension Fund can organize special hotlines on certain issues of pension legislation. As a rule, this is due to changes in regulations that attract special attention from ordinary citizens. The timing and procedure for conducting such information campaigns can be found on the websites of the territorial divisions of the Pension Fund.

What issues can be resolved via the hotline?

The PFR hotline for individuals operates around the clock, so you can contact a consultant at any convenient time and get answers to almost all your questions. Consultants will kindly provide information on the following general questions:

  • Why do you need SNILS, how to get it, and where can you see its unique number?
  • How much will the insurance pension be indexed this year?
  • What is maternity capital? Who can be its recipient? What documents must be provided to obtain a certificate? What can the funds allocated by the state be used for?
  • How is the pension reform proceeding and what will happen to compulsory insurance payments in the near future?
  • Is it possible to consult with a specialist directly on pension registration issues? Is it possible to complete all documents remotely? How to sign up for the electronic queue in order to come to the right consultant strictly within the allotted time?
  • What package of documents do I need to prepare to receive a certain social contribution?
  • How to create and use a “personal account” in the future? What to do if you don’t have an account with State Services?
  • Is it possible to transfer accumulated state pension funds to a non-state pension fund? Is such a transfer possible without the consent of the owner of these savings?
  • Where can I find information about the servicing PF located in the region of residence of the citizen? How to contact the desired PF branch?
  • How to understand the work of the official PF website?
  • Why was there a delay in pension payment?
  • How can you increase your pension?
  • What bonus will a pensioner receive if he continues to work officially?

In addition to questions, citizens can express gratitude, or, conversely, leave a complaint about the work of a specific PF unit as a whole or an individual specialist.

Hotline relevance

By calling the Kazan pension fund hotline or on the official website you can get up-to-date information, advice or a detailed answer regarding the following topics of the organization’s activities:

  • How is pension indexation carried out this year?
  • Is it possible to receive PF services via the Internet, electronically, and how to do it;
  • How to work in your personal account;
  • How to take part in the maternity capital program;
  • How to get SNILS (information about your individual personal account insurance number), which is popularly called simply “green card”
  • How to transfer your savings to a non-state pension fund and what to do if your own funds are transferred to a non-state pension fund without personal consent.

In addition to consultations and answers to questions, you can discuss with the hotline operator how the employees of the district office work, and even complain if it seems to you that they are acting unqualifiedly or, on the contrary, are inactive.

Contacting the Pension Fund of the Russian Federation through the official website and social networks

The functionality of the official website of the Pension Fund of Russia is simple and easy to use. Using the “Online Consultant” and “Virtual Reception” options, citizens can get answers to the most pressing questions. Users registered in their Personal Account have access to all features of the site. Not long ago, the Pension Fund launched a free mobile application that will be useful to current and future pensioners. The mobile application allows you to monitor the status of your personal account, control the payment of insurance premiums by your employer, make an appointment, draw up documents and contact support. The PFR Consultation Center is also available on the social networks Odnoklassniki and VKontakte.

Alternative ways to contact the Pension Fund

If you cannot reach the Pension Fund hotline, use other options for receiving support. Open the “Virtual Reception” section on the organization’s official website to send an electronic appeal. You can also install a mobile application on your phone - it allows you to monitor the status of your personal account, make an appointment or receive support. If necessary, contact the official pages of the Pension Fund of the Russian Federation on popular social networks - VKontakte or Odnoklassniki.

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