Personal account functionality
In the user’s personal account, immediately after registration and login, the following information becomes available:
- Income from pension contributions for the past year.
- All movements are counted.
- Electronic copy of the pension service agreement.
It may be noted that the fund does not provide the client with any rights to open new accounts, edit the conditions of old ones, change personal information and much more. For all this, you need to personally visit the branches of NPF “Surgutneftegas” and write the appropriate statements.
Personal account features
The personal account for investors of NPF Surgutneftegaz opens up many useful functions. In it you can not only control deposits, but also carry out other important operations:
- In the personal account you can view the electronic agreement concluded with the fund;
- View the status of money in the pension account, the receipt of funds;
- You can use the service – annual statement. It will help you see the average profitability for a certain period;
- In your personal account you can calculate the profitability of deposits. For these purposes, the site has a convenient calculator that can be used to perform calculations.
Note! In the personal account of NPF Surgutneftegaz, users can edit personal data, make changes and additions. You can also upload scanned documents.
Authorization in the personal account of NPF Surgutneftegaz
Due to the non-standard registration system, authorization in your personal account is a rather difficult task, at least for the first time. The login is the contract number, all “/” signs in which must be replaced with “00”. That is, if the number looks like 55564/456, then in the authorization window you need to enter 5556400456. There should be exactly 10 digits in total.
The password, in turn, consists of the first letters of the client’s first name, last name and patronymic, as well as his passport number (but not the series). You only need to enter capital letters and exclusively in the Russian layout. In some cases, the company does not have time to process the user data, and then you need to call the support service first. They can also suggest the forgotten principle of forming a login and password.
Personal Area
Your personal account is your personal assistant, which contains information about you and your savings for the entire period of using this company. In it you can check your balance, track profit statistics, savings balances and more. But to start using it, registration is required.
It takes place on the company’s official website, where you need to create a username and password to log into the system. After completing registration, log into your personal account and perform the necessary operations.
Possibilities
The range of services provided by the personal account is extensive and has positive aspects and benefits for the user. It is free, you can log in from any device, and you can receive information at any time of the day.
How to find out your savings?
Log in to your personal account, enter your username and password, go to savings, and check your balance, payments, savings and remaining money.
Customer support through the account of NPF Surgutneftegaz
There is no separate support service exclusively for company clients who use their personal account. The site has a fairly detailed “Question-Answer” section, where you can get useful information. If there is no solution to your problem, you can:
- Call the hotline 8-(800)-20-014-29.
- Write a message to the support service (this is called “Write to the Fund”. To do this, you will need to indicate your user name, email address where the answer will be sent, the subject of the question and a description of the problem.
- Request a call. In this case, you only need to indicate the phone number and the nature of the request. The details can be told personally to the operator.
The support service responds quickly and competently. All information the user is interested in is provided immediately or after consultation with a specialist.
Technical support
All information about the activities of NPF Surgutneftegaz is available on the website npf-sng.ru. On it you can find hotline and technical support contacts, which will be useful in controversial situations. The company's operators will help solve problems, answer all customer questions and help find the right solution.
Solutions to frequently asked questions can be found on the official website in the “Question and Answer” section. If this does not help, then you can use the following methods:
- The user can use the hotline 8-800-200-14-29;
- Write a message describing the problem to the technical support service. To do this, on the website you should click on the active link “Write to the fund”;
- Request a call back. For this purpose, there is a special form on the page, which indicates the phone number and a convenient time to call.
All these methods will help solve problems and difficulties that arise when using the service of NPF Surgutneftegaz. The company's managers and operators work around the clock, they respond quickly, and try to present all the information competently and clearly.
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Nikita Averin
In 2021 he graduated from the Federal State Budgetary Educational Institution of Higher Education “Saratov State Technical University named after. Gagarina Yu.A.", Saratov, in the field of preparation "Informatics and Computer Science". Currently I am the administrator of the site kabinet-lichnyj.ru. (Author's page)
Security and privacy rules
The non-state pension fund Surgutneftegaz uses all user data to provide its services, open accounts, transfer funds, and so on. The company does not make confidential information publicly available without the client's permission. The only exception is that data can be provided to government agencies that have the right to do so upon their request. The password and login are difficult to crack due to their non-standard nature, but they use user information that scammers can somehow obtain. It is recommended to carefully store the agreement with the NPF and your passport.
Registration and login to your personal account
You are allowed to start using your personal account after the agreement comes into force, which occurs when money is first transferred to the Fund’s account. It is then that the user’s information will be registered in the system, and he will be able to log into his account. To enter your personal account of NPF Surgutneftegaz you need:
- Login. The client receives it when completing the contract, since the login is the numbers from his number, the “/” sign between which changes to “00” (it should be 10 digits). If the contract is temporarily unavailable, you can check your login with your technical support operator.
- Password, which consists of the client’s initials in capital letters of Cyrillic and his passport number.
The password to the Surgutneftegas personal account is specially compiled from data that is always available to the client in order to reduce the likelihood of the need to recover the password to a minimum. When changing your passport, you must inform the Foundation about this so that the password can be changed taking into account the new details. If only the registration address has changed, it is enough to send a scan of the passport registration page and a contact phone number through the feedback on the website. When logging into the personal account of NPF Surgutneftegaz, the client must also confirm, by ticking the appropriate box, his consent to the provision of the service and move the arrow on the line (protection from bots). If you have difficulties with authorization, it is recommended to contact technical support by phone or leave an email describing the problem in the “Contact the Fund” section on the website.
Customer support of NPF Surgutneftegaz
Users of the pension fund’s personal account can find the answer to their question using a special section of the organization’s website: all useful information is posted on the “Question-Answer” page. For further advice you will need:
- Call number 8 . Calls to this phone number are free from any region of the Russian Federation.
- Send a message to technical support from the “Write to the Fund” section. To receive a response, the client will need to provide their name and email address, as well as a detailed description of the problem that has arisen.
- Leave a request for a call back. When the pension fund client’s phone number is indicated, all that remains is not to miss the dispatcher’s call. If the user does not have time to answer the incoming call, he will need to submit a second request to contact technical support.
Technical support staff respond to the client within a few minutes.
Registration of a personal account
To register with NPF Surgutneftegaz, the user also needs to go to the authorization section through the start page of the official website. Registration is the first entry into the personal section, and is performed according to the instructions:
- Go to the page https://client.npf-sng.ru/auth/.
- Enter login. Above the input field you are asked to familiarize yourself with the principles of using a login. You must enter the series and passport number, indicating all characters in a row, without spaces.
- Set a password. Also performed according to the instructions above the input field. You must indicate 3 capital letters of your full name (enter only the first letters) and passport number.
Important: many users make a mistake here. They enter the passport number and series, although only the first part is required. It includes only 6 digits.
- Go to the second step.
- Enter your email and confirm it. An email with a verification code is sent to the specified email address. It is entered into the required field.
- Enter your phone number and confirm it (do the same as with e-mail).
- Go to the third step, where you need to create and duplicate a password.
- Click "Next". On a new page, select a secret question and answer. It is required to ensure the security of your account, as well as to restore access to your personal account in the future if it has been lost.
- Agree to the terms and conditions of use of the service.
- Complete the registration procedure.
Login to your personal account
To enter your personal account of NPF Surgutneftgaz, you need to follow the following instructions:
- Go to the main page of the official website using the link: https://npf-sng.ru/.
- Click the “Personal Account” button, which is located on the right side immediately above the site header.
- Enter your login and password. After registration, you are asked to use your mobile phone, mail address or series + passport number, which are printed without spaces, as a login.
- Click the “Login” button.
Attention: detailed video instructions for all users who have difficulty registering or authorizing on the website of a non-state pension fund are offered on the page https://npf-sng.ru/medialibrary/1ce. Here we demonstrate what to do and how to do it. And this instruction is available to all users, including those who do not yet plan to use the proposed programs, it is presented for review.
After completing all the steps, the user will be transferred to the page of his personal section of NPF Surgutneftegaz, where he will be able to monitor connected programs, as well as join additional ones.
